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Hi, I bought and installed this template, but after importing the demo data I realized that I see all the images of the template grainy. Furthermore, most images are not displayed inside the Library in the backend. Can you help me please? It’s urgent! Thank you
Hi Valeria.,
Thank you for purchasing our theme.
1) Our theme package does not include the images along with it so the images are grainy. If you need the pictures that we are used in the theme, then you need to purchase those image licenses separately. If interested we can send those image purchase links.
2) Kindly share with us your site credentials (WordPress admin login (Domain Name, Admin username, and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)). So that we can check and fix the issue (images that are not displayed inside the Library).
If you need further information feel free to contact us.
Hi Valeria.,
Thank you for sharing FTP kindly share us WordPress admin login (Domain Name, Admin username, and Admin password) immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact.
Good morning,
I am consulting with a colleague. I’ll let you know if I need your help.
Hi Valeria.,
Thank you for your update.
Should you need any further information, please do not hesitate to contact us.
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