Hi.,

Thank you for contacting us.

We have updated the theme to the latest version 2.4 (For new users, the newly built visual composer demo contents version painting.zip) and version 1.8.1 (For old themes users who wish to continue with the page builder version please use painting-old.zip) dated 2019.11.20.

Note: You can not update the older version of the theme (below version1.8.1) into a new version of the theme2.4.

Because the older version developed with page builder, so please do not upload the new version spalab theme or plugin files to your existing spalab old version( old page builder demo contents), since the site will crash.

If you need to continue with your old version, we have provided the old version spalab-old.zip(1.8.1) separately please use those files.

Refer:

Unknowingly updated the new version into the old version.

http://support.wedesignthemes.com/knowledge-base/unknowingly-updated-the-kidslife-3-0-3-1-version-to-the-old-version-2-2-2-3-2-4/

Steps to update the theme (Old Version)

http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme-old-version/

Steps to install a new version of the theme.

http://support.wedesignthemes.com/knowledge-base/steps-to-install-new-themes-version/

Note: You can download the latest version of the theme files from the theme forest theme download section with the theme forest login account/theme purchase account.

Before update the theme you need to take a backup of your theme core file and theme settings. After an update on the theme, you can replace your files and settings with your customization.

Please follow the below instruction for how to update the theme.

http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme/

In our Paint theme, we named the core features plugin as “Buddhathemes-core-features plugin” not the “Designthemes Core Features Plugin”.

https://prnt.sc/q0fz9o

Before updating the theme deactivate the “Buddhathemes-core-features plugin” and upload your theme latest files in your server. After uploaded the theme file then, go to Dashboard > Appearance > Install plugins > install and activate the “Buddhathemes-core-features plugin”.

If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.

Hi.,

Kindly, mail us your site credentials immediately via the right bottom form located @ https://themeforest.net/user/buddhathemes?#contact So that, we can check and have a clear look from our end.

Refer:http://prntscr.com/mkev23

cPanel login details (Admin username and Admin password)

WordPress admin login (Domain Name, Admin username, and Admin password)

FTP access login details ( FTP Host Name, FTP Username, FTP Password)

Note: You can not update the older version of the theme (below version1.8.1) into a new version of the theme 2.4 (newly built visual composer demo contents version).

Because the older version (below version1.8.1) developed with page builder, so please do not upload the new version painting theme (newly built visual composer demo contents version) or plugin files to your existing painting old version( old page builder demo contents), since the site will crash.

If you need to go with the new visual composer version, you need to install it on a fresh site.

Hi.,

We did not receive any details from you. Please send the details to support@wedesignthemes.com then we will check the theme version and let you know to proceed to update the theme.