Problem with Demo extension

4 years, 6 months ago AMarquis
Participant

Hello

I Just got the 2.2 version (buy today), install it and start to work on it but the demo importer install to version 1.0 and ask for version 1.1. I try to update but got problem with the update and the demo content don’t install. The version stall to 1.0

On extension panel, that say that the version 1.1 is available but when i try to update, i got the error message : <span style=”background-color: #f1f1f1; color: #444444; font-family: -apple-system, BlinkMacSystemFont, ‘Segoe UI’, Roboto, Oxygen-Sans, Ubuntu, Cantarell, ‘Helvetica Neue’, sans-serif; font-size: 13px;”>Plugin not activated. A higher version of NeoCut Demo Importer is needed for this theme. Please update the plugin.</span>

Update and update and update … always the same message. Delete rge extension and retry .. always the same message and situation.

Solution ?

4 years, 6 months ago ram
Keymaster

Hi.,

Thank you for contacting us.

You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/

Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/

If still facing any of issues Please mail us your site credentials (WP & FTP access logins) So that, We import demo data for you.

4 years, 6 months ago AMarquis
Participant

Hello

That works very well and that was easy with the unyson plugin.

Thanks

4 years, 6 months ago ram
Keymaster

Hi.,

Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you

Thank you, we look forward to helping you!
Note : we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process.
http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end 🙂

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